Query247 delivers professional digital services, including custom website design, web development, campaign architecture, and copywriting. Because our services involve dedicated technical labor, time, and customized creation, our refund and cancellation policies reflect the nature of custom professional work.

• Before Work Begins: If you request project cancellation in writing before our team has begun design concepts, wireframing, or technical setup, you will receive a full refund minus any third-party payment processing fees (typically 3%).
• After Work Has Commenced: If cancellation occurs after discovery, wireframing, or design drafting has begun, the initial deposit is non-refundable as it covers allocated specialist hours.

Once a website, landing page, advertising campaign, or content deliverable has been presented, reviewed, approved by the client, or launched to a live production environment, payments for that milestone or service are strictly non-refundable.

To ensure 100% satisfaction with your deliverables, every custom project includes an active revision period (typically 7 to 14 days following initial delivery). During this window, we make all agreed adjustments, copy updates, formatting tweaks, and bug fixes without additional charge to ensure the deliverable matches your specifications.

Advertising spend paid to third-party ad networks (Google Ads, Meta Ads) is billed directly by those networks and is non-refundable by Query247 under any circumstance. Similarly, domain registration fees and hosting subscriptions paid to third parties are governed by those vendors’ refund policies.

For ongoing monthly services (such as monthly website maintenance or monthly blog writing), you may cancel at any time with 14 days’ written notice prior to your next billing cycle. No further recurring charges will be billed following cancellation.